Support
Complaints Process
myZoi is committed to its vision to be a “Force for Good”. We care for our clients and are committed to providing the best experience. Here’s how to get help or make a complaint.
24×7 customer support · 2-business day response · CBUAE regulated
Download PDF2-Business Day Response
We commit to responding to every concern within 2 business days of receipt.
CBUAE Licensed
myZoi is licensed and regulated by the Central Bank of the UAE, ensuring your rights are protected.
24×7 Support
Our customer care team is available around the clock to assist you with any queries or complaints.
How to Get Help or Make a Complaint
Follow these steps to resolve your concern. Most issues are resolved at Step 1.
Contact Our Support Team
Reach out to our 24×7 customer service team through any of the channels below. Our Customer Care Experts are trained to resolve your concerns promptly.
Within UAE (free of charge)
800 69964
Outside UAE (charge applicable)
+971 800 69964
Email us
ask@myzoi.life
In-app callback
Request via myZoi App
The team will respond to your concern within 2 business days from receipt.
Escalate if Unsatisfied
In the event you are not satisfied with our resolution, you have the right to reach out to the Consumer Protection Department of the Central Bank of the UAE (CBUAE) for further support.
The CBUAE Consumer Protection Department portal is available online for escalated complaints.
myZoi Financial Inclusion Technologies L.L.C is licensed by the Central Bank of the United Arab Emirates. Address: 15th Floor, Standard Chartered Tower, Downtown, Dubai, UAE. Phone: 800 69964 (UAE, free) or +971 800 69964 (outside UAE). Email: ask@myzoi.life